Implemented and deployed NLP-based topic-modeling pipelines that automatically categorize ≈ 60 000 SAP product-support tickets each year, surface recurring issues, and pinpoint root causes.

• Delivered self-serve dashboards that give engineering and ops teams near-real-time insight, into cost and operational efficiency KPI.
• The resulting transparency drove targeted bug-fix and self-help initiatives that lowered support overhead by multiple millions of dollars annually and continue to guide ongoing cost-reduction programs.